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Warranty Information

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Ultra Pure Product Warranty Information

Water Filtration Units

LIMITED TIME WARRANTY: We warranty your unit to be free from defects in material and workmanship from the date of purchase. Any piece or component found defective will be repaired or replaced free of charge. This warranty applies to the original purchaser and does not apply to commercial use. Proof of purchase required.*
FULL 30-DAY WARRANTY: All installation kits.
4-YR WARRANTY: Ultra Pure Whole House SS500/750 Housing (excluding cartridges, media, and installation kits)
LIFETIME WARRANTY: 10″ Stainless Steel/ Standard/ Plus Housings/ Soft N’ Clean SS Shower Filter Housing (excluding cartridges, media and installation kits)
WATER FILTER CARTRIDGE WARRANTY: Cartridges are warranted for 1-yr on a pro-rated basis from the purchase date. To replace it earlier than one year, for any reason, there is a minimum charge of 25% (3 months usage) of the current retail purchase price of the cartridge. After that, your cartridge is pro-rated at 1/12 its current replacement cost for each month of use in excess of three, plus S/H and processing fee.*
FULL LIFETIME HAZARD WARRANTY: If destroyed by fire, flood, storm, earthquake, misuse, neglect, accident, malfunction, or altered in any such way that its performance is affected, it will be replaced for ½ of the current retail purchase price plus S/H. Proof of loss must be submitted within sixty (60) days of occurrence.*

**The whole house unit housings are not warranted against freezing and in no event will we be liable for damages incurred as the result of improper installation and/or removal. We recommend all installations and removals to be completed by a licensed and insured plumber.

We recommend replacement of o-rings every year.

Air Filtration Units

Your Deluxe/Standard Air Purifier is warranted to be free from defects in material and workmanship from the date of purchase.  Any piece or component found defective will be repaired or replaced free of charge.  This warranty applies to the original purchaser and does not apply to commercial use.

1-YR WARRANTY: Ultra Air/Deodorizer/Compact Unit (excluding cartridges and ozone kits)
2-YR WARRANTY: Deluxe/Standard Units (excluding cartridges and ozone kits)
10-YR EXTENDED WARRANTY: Offer applies to Deluxe and Compact units enrolled in our Automatic Filter Replacement & Maintenance Program.   A 10 year extended warranty will be added, in addition to manufacturers 2 year warranty, for either unit.
CARTRIDGE WARRANTY: Cartridges are warrantied for one year on a prorated basis from the purchase date.  To replace it earlier than one year, for any reason, there is a minimum charge of 25% (up to 3 months of usage) of the current retail price.  After 3 months of usage your cartridge is prorated at 1/12 its current retail price for each month of use in excess of three plus processing and handling.
OZONE COIL KITS: The Ozone Coil Kits for the Ultra Air and Air Deodorizer Units are warranted to be free of any operating defects for a period of ninety (90) days from date of purchase. Should a failure occur, we will repair or replace your ozone coil free of charge.*
FULL LIFETIME HAZARD WARRANTY: If destroyed by fire, flood storm, earthquake, misuse, neglect, accident, malfunction, or altered in any such way that its performance is affected, it will be replaced for half of its current retail price plus S&H.  Proof of loss must be submitted withing 60 days of occurrence.*

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